My Authority

What is the point in giving me more power and authority to make decisions when it comes to checks that we cash. I have been given the go ahead to tell my tellers whether or not it is okay to cash checks without having to ask my supervisor for an okay. So, now that you have that to think about. Here is the situation that has pissed me off today. I had a customer come in earlier this morning with a $400 dollar three party check to cash for someone else who had signed it over to them. Now according to our guidelines we can cash the check if they have matching funds in their account to cover the check if for some reason the check is returned for insufficient funds. They did not have matching funds so I told her that we could not cash the check. So she told me to deposit it in her account, which according to our guidelines we cannot do either because that person's name was not on the account. (If you couldn't tell, they cram these guidelines down our throat) So the customer left mad and I went about my business. Later in the day, I was finishing up my work and getting ready to balance and leave for the day, well one of my tellers came up to me with a check to get my approval, which is what they are supposed to do. And wouldn't you know that this was the same check from earlier in the day. So I told her the same thing that I said earlier, that we would not do the transaction and they would have to go some where else. Now, having been turned down twice, she left very mad. So i finished my balancing and work and got my stuff to leave. As I was walking through the lobby towards the door, my manager was on the phone and snapped at me to come over. Now first of all, don't snap at me if you want my attention, that made me mad already before he even opened his mouth. So anyways, he put his call on hold and asked me if I knew anything about a woman trying to cash a $400 check and was turned away. I told him yes, it was my decision because I followed the guidelines that have been put in front of us and did not cash the check. So he told me that we would go ahead and do this for the person when they came back, but just this once. So what is the point in us having guidelines if we are not going to follow them. And since he told this customer that we would do it, now I look like a total idiot. Thank a-fucking-lot!!! So much for my authority.